Refund policy

At SteffenMarkkus, we work diligently to deliver products that you will enjoy. We understand that sometimes things don't always work out.

Coffee Returns: Coffee is perishable and each order is custom roasted to ensure freshness when you receive it, so we do not to accept returns on coffee. All is not lost though, we are here to help. If there was an error with your order, please contact us at hello@steffenmarkkus.com within 30 days of your purchase. If you’re dissatisfied with your coffee, our customer experience team will assist you with identifying coffees to match your individual taste.

What about damaged packages? Please email our customer experience team with your order number (or shipping address) and a photo of the damaged item (along with a photo of the shipping box) so we can assist you.